FAQ

Most answers can be found in the frequent ask questions

Office Hours:

Monday to Friday: 9 am – 5 pm

Saturday and Sunday: By appointment

Our office hours are 9am to 5pm Monday through Friday, we may answer calls after hours and try to help and answer your questions.

Our office hours are 9am to 5pm Monday through Friday, we may answer calls after hours and try to help and answer your questions.

Once we have your loved one in our care, the burial or cremation process takes approximately 5 to 7 business days.

It may take longer if you have not completed all information (such as death certificates), have not signed all necessary authorization forms, or have not completed payment.

The forms need to be signed by the legal next of kin, and if there are multiple legal next of kin, a majority is required.

If you are not the next of kin, you must have certified documentation such as a POA, to prove you can sign legally.

Once the death certificate is submitted, it will take approximately 2 to 4 weeks from the county.

A disposition permit is required for all burials and cremations. The permit also designates the place of final disposition (ie. cemetery, residence, transit, or scatter at sea).

Balance must be paid in full prior to the date of the funeral service.

Our funeral home can provide a viewing for 15 minutes at our facility for identification (please refer to the GPL for pricing information), limited to immediate family members of no more than 5 people.

See our packages (link) – Direct Cremation Package

See our packages (link) – Witness Cremation Package

Yes, many items are included in the service packages (link) and you can come to our showroom to select or visit our website (link).

A viewing is how we describe seeing the deceased and spending the last moments with them. This usually happens at the Funeral Home but it can be held at your home if you prefer.

Spending some private moment with your loved one can be very helpful to your grieving process.

Having a viewing is a personal choice, but it can be a special time together.

We offer Witness Cremation packages (link) that will allow family and friends to see their loved one without needing a full viewing service.

Grief experts say there are several benefits to a viewing:

  1. A viewing helps reduce the likelihood of doubt and denial, especially when the death is sudden or unexpected, a viewing helps us cope with the reality of what has happened
  2. A viewing allows us to see the body without pain and in a clinical hospital setting where they may be surrounded by medical equipment, tubes and other instruments
  3. A viewing gives you the opportunity to say your goodbyes or anything else you didn’t get a chance to say. It’s important not to leave words unsaid, a viewing can be a helpful opportunity to express yourself.
Sometimes adults are unsure if children should attend. Our experience tells us that children often cope much better than we expect. They too need to say goodbyes and often feel left out and disappointed when they aren’t considered. Children need to have clear understanding of what they will see and how the viewing will proceed to help them understand what will happen. Children often like to write a letter or a drawing pictures to put in the casket.

Once your loved one has been cremated, you may choose not to scatter the ashes, but to leave them at your or a loved one’s home.

Some families choose to leave the ashes at a permanent memorial park, providing a physical place for friends and family to pay their respects. We can help you find a permanent memorial park as your loved one’s final resting place.

Some families choose to scatter the ashes at sea or at memorial park.

There are restrictions on where you can and can’t scatter ashes, so be sure to get permission before you do so. We can help with obtaining permits for scattering of ashes.

Yes, but it depends on where the ashes are going. It’s best to check with your chosen location to see if they allow this.

Most domestic and international flights will allow you to take ashes on board. Please contact us to find out what you will need to do. Otherwise, you can reach out to the airline you’re flying with to ask them about their policy.

Most domestic and international flights will allow you to take ashes on board. Please contact us to find out what you will need to do. Otherwise, you can reach out to the airline you’re flying with to ask them about their policy.

You should allow enough time for out-of-town guests to attend the funeral. If the death has been referred to the coroner, their requests may need to be considered before the funeral takes place. We will contact the coroner and keep you updated on the expected timeline.
The most common places to hold a funeral are in a church or our beautiful chapels. Another option is to hold the entire funeral as a graveside funeral, or even at the family residence. Tell us what you have in mind and we will be able to help you make the proper arrangement.
Yes. we encourage families to participate in a funeral service, give a eulogy, decorate the location or casket, or light candles. Participating in the funeral allows you to express your feelings more meaningfully and will give the service a more personal touch.
There is no right or wrong way to write a eulogy. Our times of bringing family and friends together to say goodbye have taught us that the most special messages are those that come from the heart. We reflected on the eulogies we heard in our time and can help guide you in crafting the perfect goodbye message for your loved one.
  • Decorate our chapel with favorite colors and personal items
  • Ask guests to wear a certain color, hat or tie
  • Create a colorful photo board to welcome guests
  • Show a life story through digital photos & music presentation
  • Display of personal items
  • Musicians playing live music – bagpipes, harp, singer, jazz band
  • Release of doves, balloons or butterflies
  • Take-home mementos for guests such as bookmarks, photo cards
  • Bring your family pet to the ceremony
  • Drive by the family home on the way to the cemetery or crematorium
  • Video record or stream the ceremony for family interstate or overseas
  • Keep a lock of hair
  • If they were in the Military, request Honor Guards to be present.
  • Request teammates or club members to wear uniforms or club colors